Privacy Policy

Thames Solar Electric Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, including via our website, email, or in person.

1. Who We Are
Thames Solar Electric Ltd
Company Number: [Insert Company Number]
Registered Address: Apps Court, Walton on Thames
Email: info@thamessolarelectric.co.uk
We are a UK-based company specialising in solar energy products and services.

2. What Personal Data We Collect
We may collect and process the following types of personal data:

• Identity Data – name, title, date of birth
  
• Contact Data – address, email address, phone number
  
• Technical Data – IP address, browser type and version, location, device information
  
• Usage Data – how you use our website, services, or products
  
• Marketing and Communications Data – your preferences for receiving marketing from us
  

3. How We Collect Your Data
We collect data in the following ways:

• Direct interactions (e.g., filling in forms, contacting us)
  
• Automated technologies (e.g., cookies, server logs)
  
• Third parties or publicly available sources (e.g., analytics providers, government registers)
  

4. How We Use Your Personal Data
We use your personal data to:

• Provide and manage our services
  
• Process transactions and send invoices
  
• Respond to enquiries and support requests
  
• Improve our website and customer experience
  
• Comply with legal and regulatory obligations
  
• Send marketing communications (only with your consent)
  

5. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:

• Contract – processing necessary to perform a contract with you
  
• Legal obligation – processing required to comply with the law
  
• Legitimate interests – for our business interests, provided your rights do not override them
  
• Consent – where you have given clear consent for us to process your data
  

6. How We Share Your Data
We do not sell your personal data. We may share it with:

• Service providers (e.g., IT, payment, delivery)
  
• Regulatory bodies or law enforcement, where required
  
• Professional advisers (e.g., lawyers, accountants)
• All third parties are required to respect the security of your personal data and treat it in accordance with the law.

7. International Transfers
Your personal data may be transferred outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or UK adequacy regulations.

8. Data Security
We take appropriate security measures to prevent unauthorized access, disclosure, or loss of your personal data. This includes encryption, access controls, and staff training.

9. Data Retention
We retain personal data only as long as necessary for the purposes we collected it, including legal, tax, and accounting requirements. After that, your data is securely deleted.

10. Your Rights
You have the following rights under the UK GDPR:

• Right to access
  
• Right to rectification
  
• Right to erasure (right to be forgotten)
  
• Right to restrict processing
  
• Right to data portability
  
• Right to object
  
• Right to withdraw consent at any time
  

To exercise any of these rights, contact us using the details above.

11. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can set your browser to refuse cookies or alert you when they are being used. See our [Cookie Policy] for more details.

12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us.